In order for us to provide you with a high quality service on an ongoing basis it is essential that you provide us with relevant records and information when requested, reply to correspondence in a timely manner and otherwise follow the terms of the agreement between us as set out in this Standard Terms of Business and associated Engagement letter.

We always strive to provide a professional and efficient service. However, we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time.  As such, should you have any comments or complaints regarding the administration of a particular case then in the first instance you should email mariastrong@strong-anderson.co.uk.

Most disputes can be resolved amicably either through the provision of further information or following negotiations.  However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned.  Any such complaints should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA, and you can make a submission using an on-line form available here or you can email insolvency.enquiryline@insolvency.gov.uk; or you may phone 0300 678 0015.  Information on the call charges that apply is available here.