COMPLAINTS
In order for us to provide you with a high quality service on an ongoing basis it is essential that you provide us with relevant records and information when requested, reply to correspondence in a timely manner and otherwise follow the terms of the agreement between us as set out in this Standard Terms of Business and associated Engagement letter.
Strong Anderson places a high priority on the services provided to clients and is keen to ensure that the quality of this is maintained. If at any time you would like to discuss how Strong Anderson could improve its service, or if you are dissatisfied with the service you should email contact@strong-anderson.co.uk in the first instance.
The complaint will be acknowledged within 5 working days. Strong Anderson will review any relevant documents pertaining to the case, independently investigate the matter and endeavour to provide a substantive response within 30 business days of the acknowledgement. If, however, this is not possible because the investigations are still ongoing, an update will be provided with an indication of when a full reply will be given.
As Strong Anderson is a sole trader practice, where it is considered that an independent response cannot be provided, a suitable independent third party will be appointed to review the complaint and issue a response.
All correspondence issued in relation to Insolvency matters, states the Recognised Professional Body (RPB) which regulates the Insolvency Practitioner(s) with responsibility for the matter. If you are not satisfied with the way your complaint has been dealt with, you may wish to take up the matter with the Insolvency Complaints Gateway which is operated by the Insolvency Service. You can find out more at: https://www.gov.uk/complain-about-insolvency-practitioner.