We all strive to provide a professional and efficient service. However, it is in the nature of insolvency proceedings for disputes to arise from time to time.
Most disputes can be resolved amicably either through the provision of further information or following negotiations.
However to meet this regulator requirements we must have an effective and accessible system for identifying, receiving, handling and responding to complaints. All complaints must be investigated thoroughly and any necessary action taken where failures have been identified.
Strong Anderson can assist in setting up a system to deal with complaints, review complaints and liaise with the complainant to settle the claim.
The details of how to handle a claim will depend on the wording of your firm’s professional indemnity insurance policy. Your firm’s broker or insurers will be able to help you if you require specific advice.
It understandable that your firm may be reluctant to risk an increase in premium by notifying your insurers of something that may turn into nothing. However, it is dangerous to delay or avoid notifying them of a possible claim, as your insurers could void your firm’s policy in part, or in full, for non-disclosure. This could leave individuals personally responsible for the costs of the claim and any damages.
Your firm’s professional indemnity policy contains specific conditions about notifying claims, and ‘circumstances’ that may give rise to a claim. It is very important that you and your colleagues read these policy conditions carefully and comply with them.
We can help you review the terms of your policy, submit a claim and liaise with your insurance company to settle the matter.